After-sales service

Datacall ensures a strict methodology in the design and implementation of your customer service:

• A specific number( normal Green, Azur or Indigo) is given to your customers with which they can use to call us whenever they need assistance on your products and services
• The reception given to your customers is ensured without distinction in French or English depending on the customer’s language
• All questions, comments or dissatisfaction (allowing in particular to assess the recurrence of topics) are recorded.
• A response of ‘Level one’ according to your wishes and their specific training is provided
• ‘Level two’ situations are transmitted to specialists
• Sending of documentation is proposed by the assissants
• Documentations are send in a well documented electronic format.
• Enrichment of your database to facilitate the operations of your next customer