Datacall ensures a strict methodology in the design and implementation of your customer service:
- A specific number( normal Green, Azur or Indigo) is given to your customers with which they can use to call us whenever they need assistance on your products and services
- The reception given to your customers is ensured without distinction in French or English depending on the customer’s language
- All questions, comments or dissatisfaction (allowing in particular to assess the recurrence of topics) are recorded.
- A response of ‘Level one’ according to your wishes and their specific training is provided
- ‘Level two’ situations are transmitted to specialists
- Sending of documentation is proposed by the assissants
- Documentations are send in a well documented electronic format.
- Enrichment of your database to facilitate the operations of your next customer
- The Scoreboard on line DATACALL can centralize all the information that the assissants need to carry out their role
- Easier tracking of items
- Full descriptions
- The caller list with the subject of the appeal and the solution
- Related documents are easily accessible (photo, audio …).